Keeping you updated
Never did I think after last months usual Bulletin that I would be unable to do the job I love on a daily basis due to a horrible pandemic that has effected the world. So, now the reality has sunk in and my house is cleaned within an inch of its life, I find myself planning how we can stay in touch with you all, support, help and make sure that you have an even better HOB to return to after all of this is over.
Each week I will send a news update that will include tips for muscular problems whilst you are not getting your regular treatment from Nig. There will be help with looking after your nails or temporarily removing if you have acrylics and you will also be able to contact us with any other questions you may have during this difficult time. We are working closing with ESPA and ENVIRON so that we can still take your orders, but have them mailed directly to your doorstep so that we both stay safe. We will keep you updated on what the team has been up to and include a photo board of how they are coping with isolation and as we get closer to the ‘other side’, we will be letting you know of our new online booking plans to help with appointments when we re-open.
Every day I will be sat in my home office planning and preparing, so please don’t hesitate to reach out if you need anything. From Wednesday 1st April the House of Beauty telephone lines will be diverted to our home number, so we will always be available to pick up and answer any questions we don’t cover in the weekly news update.
Take care everyone and we hope this helps and enables us to stay in touch
Nigel & Wendy xx
Environ direct with HOB
We have many Environ users that know that if you are unable to keep to your product level of VitaminA, you will need to step down the ladder a little to avoid a retinol reaction. So, with this in mind we knew we would need to set up some kind of structure to ensure you have the products you need during the lock down.
From Monday 30th March you will be able to email me the products you need and I will give you a quick call for payment and Environ will deliver directly to your door, so both of us stay safe and you keep your routine and skin investemnt up together.
ESPA direct with HOB
ESPA and HOB have worked together for 14 years and in times like these our relationship is even stronger and why we will be able to take your order and have it delivered to your door safely within a few days. ESPA will be adding to your order a few complimentary things to try during the lock down and we will be bringing you their new launches that were planned for the coming months. I for one, will be making sure I submerge in a hot bath with a beautiful ESPA Bath Oil a few times a week, their gift set of 6 gives you the chance to try each one before you decide on you favourite.
Other products direct with HOB
We have made arrangements with Jane Iredale, Advance Nutrition Programme and Mavala to help get your products to you during lock down, it will be safe and easy for us to do and as the weeks go on we will look to partner with other suppliers to help keep you supplied the products you need.
Gift Vouchers with COVID-19 Validity
We have had a few emails asking about Gift Vouchers already purchased and the worry of them expiring during ‘lock down’. ALL VOUCHERS with an expiry before the 30th September 2020 will automatically have an indefinite validity and we will look forward to welcoming you for your treatments on the ‘other side’.
Any Gift Vouchers bought online from today will have 1 year validity instead of 6 months, so you can still say thank you or happy birthday to your loved ones while you are unable to leave your homes. Online Gift Vouchers can be personalised, purchase and sent via email as a PDF.
|Gift Vouchers Online|
Direct line to us from Wed 1st April
We will be diverting the House of Beauty telephone lines to Nigel and Wendy’s home line, so that you can keep in touch whilst the salon isn’t open. We will only be out for an hour in the morning and evening whilst one of us is walking Arthur and if you do get the answer machine, please leave us a message and we will get back to you as soon as we can, as we still need to check on the salon security once a week.
What the team have been up to…
Its been an emotional week for everyone, but Sophie celebrated her 25th Birthday on the 24th March and due to social distancing we left her birthday cake and present on her doorstep. She had a beautiful day with her Dad and Benji and I know the lovely birthday messages you posted on our social media page would have meant the world to her, she also started a jigsaw!!!! (yes Sophie), but we think she has given up on that one. Carys has embraced Jo Wicks each morning and is loving quality time with her daughter and soon to be husband Paul, now her wedding is booked for next year…happy times to come. Hayley is missing her boyfriend, but enjoying many Disney films and the strawberrys and chocolates are her snack!! Arthur has been sort of helping in the garden, Wendy has cleaned the house within an inch of its life and Nigel is looking after us all behind the scenes as always and he is looking forward to starting his weekly yoga class via the internet this week, so we should have some great photos of how Arthur joins in with him next week.
We hope you like the photo board this week and love from all the team xx
NEW ONLINE BOOKING SYSTEM
We have looked at having an online booking system for House of Beauty for some time, but with 3 nail stations, 2 pedi spas and 6 treatments rooms it is no easy task, but I now have the time on my hands to have this up and running and ready for you to access before we reopen. We will keep you updated on how this is going and when you will be able to register to make bookings
Finally I wanted to say a huge thank you to the 197 emails I had shortly after we closed. It was a very difficult time for Nig and I, as HOB and its team mean the world to us both. I found it particularly hard in the first few days and your emails of support, encouragement, kindness and empathy helped me more than you will ever know. I wish I could reply to you all individually, but please know how much they helped me.